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Terms, conditions and privacy

End user terms and conditions

This site/app/digital asset is owned and operated by Cleaning by Jacqui (ABN 30 696 097 706).

Contract

These end user terms and conditions (‘terms and conditions’) form a binding legal agreement between Cleaning by Jacqui (we, us, ourselves), its directors, officers, employees, successors and assignees, and each person, organisation or entity (‘user’) using the services or information offered on this site/app/digital asset.

The user’s use of the site/app/digital asset and our services indicates that the user has had sufficient opportunity to access the terms and conditions, contact us, and that the user has read, accepted and will comply with the terms and conditions, that the user has legal capacity to enter into a legally binding contract, and that the user is eighteen (18) years or older or if younger than eighteen (18) years the user has the approval of its parent or guardian.  If this is not correct, or if the user does not agree to these terms and conditions, the user is not permitted to use this site/app/digital asset or any of our services.

By accessing this site/app/digital asset, you are agreeing to be bound by these terms and conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site/app/digital asset. The materials contained in this site/app/digital asset are protected by applicable copyright and trademark law.

Consumer guarantees

Consumer legislation in Australia including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth) provides consumers with guarantees that cannot be excluded, restricted or modified (Rights). Similar consumer protection laws and regulations in other countries may provide consumers with similar guarantees or rights.

If the user is a consumer as defined in the ACL, the following notice applies to the user:

“We guarantee that the services we supply to you are rendered with due care and skill; fit for the purpose that we advertise, or that you have told us you are acquiring the services for or for a result which you have told us you wish the services to achieve, unless we consider and disclose that this purpose is not achievable; and will be supplied within a reasonable time upon execution of a contract with you. To the extent we are unable to exclude liability; our total liability for loss or damage you suffer or incur from our services is limited to us re-supplying the services to you, or, at our option, us refunding to you the amount you have paid us for the services to which your claim relates.”

Amendment

These terms and conditions may be amended from time to time, without prior notice. The user’s continued use of the site/app/digital asset and our services following any such amendments will be deemed to be confirmation that he/she accepts those amendments. We recommend that each user check the current terms and conditions, before continuing use of the site/app/digital asset and our services. Our agents, employees and third parties do not have authority to change the terms and conditions.

Payments

Users are not required to pay any fees for using the site/app/digital asset but may be required to pay fees for any other services that they request which are subject to negotiation between the user and ourselves at the time of commissioning our services.

Copyright and intellectual property

The site/app/digital asset contains material which is owned by or licensed to us, our affiliates and/or third party licensors as applicable, and is protected by Australian and international laws, including but not limited to the trademarks, trade names, software, content, design, images, graphics, layout, appearance, layout and look of the site/app/digital asset (content).

Intellectual property includes all code, algorithms, copyright, fees, pricing, registered and unregistered, logos, slogans, designs, audio tracks, information, images, photographs, patents, know-how, trade secrets, ideas, methods, diagrams, drawings, databases, notes, documents, confidential information and any other proprietary or industrial rights relating to the content or services (in each case whether registered or unregistered or whether capable of registration), together with any applications for registration and any rights to registration or renewal of such rights anywhere in the world and whether created before or after the date of these terms and conditions; goodwill in the business; trade, business company or organisation names; internet domain names; and site/app/digital asset content, images and layout.

The user agrees that we own all intellectual property rights in the site/app/digital asset, except for user content, and that nothing in these terms and conditions constitutes a transfer of any intellectual property rights. We own or hold a licence in the copyright which subsists in all creative and literary works displayed in the site/app/digital asset. The site/app/digital asset content is protected by copyright, trademark, patent, trade secret, international treaties, laws and other proprietary rights, and also may have security components that protect digital information only as authorised us or the owner of the content.

Other trademarks, service marks, graphics and logos used in connection with the site/app/digital asset and our services are the trademarks of their respective owners (collectively third-party content).

The intellectual property, user content and third-party content may not be copied, imitated or used, in whole or in part, without the prior written permission of ourselves, the user content owner, or the applicable trademark holder.

Users of the site/app/digital asset do not obtain any interest or licence in the intellectual property, user content or third-party content without the prior written permission of ourselves, the user content owner or the applicable trademark holder. Users may not do anything which interferes with or breaches the intellectual property rights.

User licence

Subject to these terms and conditions, we grant the user a personal, non-exclusive, non-transferable, limited and revocable licence to use the site/app/digital asset for their own personal and/or non-commercial use only on a computer or mobile device owned or controlled by the user as permitted in accordance with these terms and conditions (user licence), and not to use the site/app/digital asset  in any other way or for any other purpose, apart from local fair dealing legislation. All other uses are prohibited without our prior written consent.

The right to use the site/app/digital asset and our services is licensed to the user and not being sold to the user. A user has no rights in the site/app/digital asset and our services other than to use it in accordance with these terms and conditions.

This agreement and user licence govern any updates to, or supplements or replacements for the site/app/digital asset and our services, unless separate terms accompany such updates, supplements or replacements, in which case the separate terms will apply.

The user is solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to their use of the site/app/digital asset and our services. In connection with the user’s use of the site/app/digital asset and our services, the user may not and agrees that they will not:

  • use the site/app/digital asset or site/app/digital asset and our services for any commercial or other purposes that are not expressly permitted by these terms and conditions;
  • register for more than one (1) account or register for an account on behalf of another individual and/or entity;
  • violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and tax regulations;
  • copy, store or otherwise access any information contained on the site/app/digital asset for purposes not expressly permitted by these terms and conditions;
  • infringe the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity or contractual rights;
  • use the site/app/digital asset and our services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers;
  • use the site/app/digital asset or and our services in connection with the distribution of unsolicited commercial email, i.e. spam or advertisements;
  • stalk or harass any other user of the site/app/digital asset and our services or collect or store any personally identifiable information about any other user other than for purposes of transacting as a user on the site/app/digital asset;
  • use, display, mirror or frame the site/app/digital asset, or any individual element within the site/app/digital asset, our name, any trademark, logo or other proprietary information belonging to us, or the layout and design of any page or form contained on a page, without our express written consent; or
  • advocate, encourage, or assist any third party in doing any of the foregoing.

Content

The site/app/digital asset and content are protected by copyright, trademark, and other laws of Australia and foreign countries. The user acknowledges and agrees that the site/app/digital asset’s content, including all associated intellectual property rights, are our, or our licensors exclusive property. The user will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the site/app/digital asset and it’s content.

The user must not post, upload, publish, submit or transmit any content that:

  • infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy;
  • is fraudulent, false, misleading or deceptive;
  • denigrates the site/app/digital asset and our services or an end user;
  • violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability;
  • is defamatory, obscene, pornographic, vulgar, offensive, promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group;
  • is violent or threatening or promotes violence or actions that are threatening to any other person; or
  • promotes illegal or harmful activities or substances.

Users may be permitted to post, upload, publish, submit or transmit relevant information and content (user content). We do not claim ownership rights in user content. By making available any user content on or through the site and services, the user grants us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use, view, copy, adapt, modify, distribute, licence, publish, reproduce, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such user content on, through, or by means of the site/app/digital asset and our services. Users also consent to any act or omission by us that would otherwise infringe any rights in user content including but not limited to the user’s moral rights.

The user agrees that they are solely responsible for all user content that they make available through the site and services. The user represents and warrants that:

  • They are either the sole and exclusive owner of all user content that they make available through the site and services, or that they have all rights, licences, consents and releases that are necessary to grant to us the rights in such user content, as contemplated under these terms; and
  • Neither the user content nor the posting, uploading, publication, submission or transmittal of the user content or our use of the user content (or any portion thereof) on, through or by means of the site/app/digital asset and our services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Disclaimers

We accept no responsibility for and make no representations or warranties to the user or to any other person or entity as to the reliability, accuracy or completeness of the information contained on the site/app/digital asset. We disclaim any and all liability related to any and all end users and content providers.

By using the site/app/digital asset or our services, the user agrees that any legal remedy or liability that they seek to obtain for actions or omissions of other end users or other third parties will be limited to a claim against the end user or other third party who caused it harm.

To the fullest extent allowable under applicable law, we disclaim all warranties, representations and conditions, whether express or implied, including any warranties, representations and conditions that the site/app/digital asset or services offered are merchantable, of satisfactory quality, reliable, accurate, complete, suitable or fit for a particular purpose or need, non-infringing or free of defects or errors.

For the avoidance of doubt, we are not responsible for any taxation, visa or immigration matters associated under these terms and conditions. We advise that all users using the site/app/digital asset and our services should seek advice in relation to these matters.

Each end user who uses the site/app/digital asset and our services does so at their own risk.

To the fullest extent permitted by law, we exclude all express and implied conditions and warranties, except for the user’s rights, including but not limited to:

  • We expressly disclaim any implied or express guarantees, warranties, representations or conditions of any kind, which are not stated in these terms and conditions;
  • We do not warrant that the site/app/digital asset and our services, content on the site (including pictures, videos, sound clips, resumes, links etc.), or the user’s access to the site/app/digital asset or our services will be error free, that any defects will be corrected or that the site/app/digital asset or the server which stores and transmits material to the user is free of viruses or any other harmful components;
  • We take no responsibility for, and will not be liable for, the site/app/digital asset or the services being unavailable, failing to meet the user’s needs, or being of less than merchantable quality; and
  • We will not be liable for any loss, damage, costs or expense whether direct, indirect, incidental, special, consequential and/or incidental, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress, loss of revenue, production, opportunity, access to markets, goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable loss, or any loss or damage relating to business interruption, loss of programs or other data on the user’s information systems or costs of replacement goods, or otherwise, suffered by the user or claims made against the user, arising out of or in connection with the site/app/digital asset, our services, collective content, inability to access or use the site/app/digital asset, our services, or the terms and condition, even if we were expressly advised of the likelihood of such loss or damage. The user agrees not to attempt to impose liability on or seek any legal remedy from us with respect to such actions or omissions.

Limitation of liability

Our total liability arising out of or in connection with the site/app/digital asset, our services or the terms and conditions, however arising, including under contract, tort, including negligence, in equity, under statute or otherwise, will not exceed:

  • The limitations of damages set forth above are fundamental elements of the basis of the bargain between us and the user. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to the user.
  • This limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of ourselves.

Indemnity

Each user agrees to defend and indemnify and hold us, our parent, related bodies corporate, officers, directors, contractors, employees and agents) harmless from and against any claims, actions, suits, demands, damages, liabilities, costs or expenses (including legal costs and expenses on a full indemnity basis), including in tort, contract or negligence, arising out of or connected to the user’s use of or access to the site/app/digital asset or our services; any breach by the user of these terms; any wilful, unlawful or negligent act or omission by the user; and any violation by the user of any applicable laws or the rights of any third party.

We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by the user, in which event the user will cooperate in asserting any available defences.

This defence and indemnification obligation will survive these terms and conditions and the user’s use of the site/app/digital asset or services. These terms, and any rights and licences granted hereunder, may not be transferred or assigned by the user, but may be assigned ourselves without restriction.

General accuracy

Whilst we will endeavour to keep the information up to date and correct, we make no representations, warranties or guarantee, express or implied, about the completeness, accuracy, reliability, suitability or availability of any information, images, products, services, or related graphics contained on the site/app/digital asset for any particular purpose. The user hereby acknowledges that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

Termination

We reserve the right to refuse supply of the services required by any user, terminate any user’s account, terminate our contract with any user, and remove or edit content on the site/app/digital asset at our sole discretion, without incurring any liability to the user.

Force majeure

We will not be liable for any delay or failure to perform our obligations under the terms if such delay is due to any circumstance beyond its reasonable control.

Notice

Any notice in connection with the terms will be deemed to have been duly given when made in writing and delivered or sent by email or post to the party to whom such notice is intended to be given or to such other address or email address as may from time to time be notified in writing to the other party.

Waiver

Any failure by a party to insist upon strict performance by the other of any provision in the terms and conditions will not be taken to be a waiver of any existing or future rights in relation to the provision. No waiver by ourselves of any of the terms shall be effective unless we expressly state that it is a waiver and we have communicated it to the user in writing.

Assignment

A user must not assign any rights and obligations under the terms whether in whole or in part without our prior written consent.

Severability

If any of the terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Jurisdiction and applicable law

These terms and conditions, use of this site/app/digital asset, our services and any dispute arising out of any user’s use of the site/app/digital asset or services are subject to the laws of Queensland, Australia and subject to the exclusive jurisdiction of the Queensland courts. The site/app/digital asset may be accessed throughout Australia and overseas. We make no representation that the content of the site/app/digital asset complies with the laws (including intellectual property laws) of any country outside Australia. If a user accesses the site/app/digital asset from outside Australia, they do so as their own risk and are responsible for complying with the laws in the place where they access the site.

Entire agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us and each user, and supersede any prior agreement, understanding or arrangement between us and each user, whether oral or in writing.

Privacy Policy

Your privacy is important to us. It is this policy to respect your privacy regarding any information we may collect from you on our site/app/digital asset and other sites or social media channels we own and operate.

Information we collect

Log data

When you visit our site/app/digital asset, our servers may automatically log the standard data provided by your web browser. this data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

We may also collect data about the device you are using to access our site/app/digital asset. this data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information

We may ask for personal information, such as your:

  • Name
  • Email
  • Social media profiles
  • Phone/mobile number
  • Work address
  • Payment information
  • Other information required in our provided services

this data is considered “identifying information”, as it can personally identify you. We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service.

How we collect information

We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of our services without it.

Use of information

We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our site/app/digital asset and services in future. We do not disclose the specifics of this information publicly but may share aggregated and anonymised versions of this information, for example, in site/app/digital asset and customer usage trend reports.

We may use your personal details to contact you with updates about our site/app/digital asset and services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.

Data processing and storage

The personal information we collect is stored and processed in Australia, or where we or our partners, affiliates and third-party providers maintain facilities. We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.

We only retain personal information for as long as necessary to provide a service, or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security.

If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.

Cookies and web beacons

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our site/app/digital asset stores on your computer, and accesses each time you visit, so we can understand how you use our site. this helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

Third-party access to information

We use third-party services for:

  • analytics tracking
  • user authentication
  • advertising and promotion
  • content marketing
  • email marketing
  • payment processing

These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of our data for any other purpose.

We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.

We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.

We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.

Children’s Privacy

We are committed to protecting the privacy of children who use our services. We encourage parents to engage with us in protecting their children’s privacy, ensuring a safe and enjoyable online experience. Please refer to our Children’s Privacy Policy for more information.

Limits of our policy

This privacy policy only covers this own collecting and handling of data. We only work with partners, affiliates and third-party providers whose privacy policies align with ours, however we cannot accept responsibility or liability for their respective privacy practices.

Our site/app/digital asset may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our site/app/digital asset. If you are a registered user of our site/app/digital asset, we will notify you using the contact details saved in your account. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

Your rights and responsibilities

As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted. You may amend or remove your account information at any time, using the tools provided in your account control panel.

You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.

Cookie Policy

We use cookies to help improve your experience of our site/app/digital asset. This cookie policy is part of this privacy policy, and covers the use of cookies between your device and our site/app/digital asset. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from our site/app/digital asset, with the understanding that we may be unable to provide you with some of our content and services.

What is a cookie?

A cookie is a small piece of data that a site/app/digital asset stores on your device when you visit, typically containing information about the site/app/digital asset itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (e.g. logging in), to track site usage (e.g. analytics), to store your user settings (e.g. time zone, notification preferences), and to personalise your content (e.g. advertising, language).

Cookies set by the site/app/digital asset you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (i.e. third parties) are called “third-party cookies” and can be used to track you on other site/app/digital assets that use the same third-party service.

Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a site/app/digital asset, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our site/app/digital asset.

Performance cookies

Performance cookies are used in the tracking of how you use a site/app/digital asset during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall site/app/digital asset experience. These cookies may be set by the site/app/digital asset you’re visiting (first-party) or by third-party services. We use performance cookies on our site.

Functionality cookies

Functionality cookies are used in collecting information about your device and any settings you may configure on the site/app/digital asset you’re visiting (like language and time zone settings). With this information, site/app/digital assets can provide you with customised, enhanced or optimised content and services. These cookies may be set by the site/app/digital asset you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Our site/app/digital asset may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps us improve the effectiveness of our campaigns and the relevance and quality of content presented to you. These cookies may be set by the site/app/digital asset you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other site/app/digital assets that use the same third-party service. We use targeting/advertising cookies on our site.

Third-party cookies on our site

We may employ third-party companies and individuals on our site/app/digital assets - for example, analytics providers and content partners. We grant these third parties’ access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other site/app/digital assets that use the same third-party service. As we have no control over third-party cookies, they are not covered by this cookie policy.

Our third-party privacy promise

We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.

How you can control or opt out of cookies

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our site/app/digital asset. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a site/app/digital asset is trying to set or update a cookie.

If you browse site/app/digital assets from multiple devices, you may need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a site/app/digital asset, blocking all cookies may mean you are unable to access certain features and content across our site/app/digital asset.

Children's Privacy Policy

We are committed to protecting the privacy of children our site/app/digital asset and its services. this children’s privacy policy is part of our approach to privacy, and covers the way we collect, store and manage information provided by children under the age of 13, in accordance with the US Children’s Online Privacy Protection Act (COPPA).

We encourage parents to engage with us in protecting their children’s privacy, ensuring a safe and enjoyable online experience.

Collecting information from children

At times, we may require information from children to enable participation in certain activities, for example, registering an account, customising a profile, or receiving notifications. When collecting non-personal information, we encourage children never to provide any details that may personally identify them or reveal their location. We do not require children to provide more information than is necessary to participate in an activity.

We do not use children’s contact details for marketing purposes, though we may use them for our internal marketing research in order to improve the quality of products and services offered across our site.

Parental consent

In accordance with COPPA, if an activity does require any personal information (such as first name, last name, or email address), we will provide notice to and seek consent from a parent or guardian prior to collecting the information. We only retain collected information for as long as necessary to enable participation in the requested activity.

In the event we discover we have collected personal information in a manner non-compliant with COPPA, we will either delete the information or seek parental consent.

As a parent/guardian, if you believe your child is participating in an activity that collects personal information, and you have not received a notification or request for consent, please feel free to get in touch via our contact page. We do not use parent contact details for marketing purposes unless marketing materials are explicitly requested.

Safeguarding children’s privacy

We take security seriously and do what we can within commercially acceptable means to protect your child’s personal information from loss or theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security.

Information abuse and community misconduct

We do not tolerate doxing (publishing of private or personal information about an individual without their consent), cyberbullying, or other forms of information abuse on our site/app/digital asset.

If we discover that a child’s personal information has been disclosed on our site/app/digital asset without the express consent of their parent/guardian, we will remove the content in question as quickly as possible and effect disciplinary measures (a warning, suspension or ban) on the offending account.

Third-party access to information

We do not knowingly disclose any personally identifying information or personal information provided by children to third parties. We may, however, disclose anonymised and aggregated versions of this information (analytics and statistics) for business, marketing or public relations purposes.

Parental controls and intervention

As a parent/guardian, you may at any time refuse to let us collect further information from your children for a particular activity or account. If you have given us consent previously, you may log in to your child’s account to review, edit or delete the information, or contact us via to request the removal of the information from our records.

Please be aware that the removal of certain information may result in the termination of the associated account, or withdrawal from the associated activity.

Contact Us

If you have any questions about our Terms and Conditions or Privacy Policy, please contact us

Effective date: 1 July 2019

National Disability Insurance Scheme

We are an approved NDIS provider.

This means if you’re part of the NDIS program you have governmental access to our services.

Talk to us about how to access this assistance.

Become one of our happy customers

"Jacqui is a wonderful caring person. She is excellent at her cleaning. I would highly recommended this cleaning service to anyone."

Elaine and Trevor
Elaine and Trevor
Boonah

"Jacqui cleans our holiday rentals Moogerah Lake House 1, 2 & 3 and goes above and beyond every visit as we have nothing but great compliments from all our customers as to how clean our homes are. cheers J."

Michael
Michael
Moogerah Lake House 1, 3 & 3

"Great job! Finished the house within the scheduled time. I was able to surprise my wife who was out of town helping her parents and she came home to a clean house! Definitely using them again!"

John G
John G

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Reduce stress and overwhelm in your life and arrange for us to help you with your everyday chores and maintenance.

Our process is easy.

Call us on +61 427 918 430 or +61 7 5463 1067 or contact us

We’ll be happy to arrange a free face to face consultation to get things moving.

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